Agent Monitoring
Comprehensive Agent Management, Ensuring Efficient Working Hours
Control attendance, work activity and operation trajectory, enhancing team execution
Core Monitoring Features
human Shift Entry Backend shift entry for agents, easy rotation, quick schedule viewing
human Attendance Check-in Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
system Screen Capture Screenshots at key business moments (incoming calls), periodic screenshots (2-10min)
system App/Website Blacklist Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
system Mouse/Keyboard Activity Monitoring Monitor agent mouse/keyboard activity, analyze work saturation
Detailed Feature Overview
Shift Management & Attendance
Backend shift entry for agents, easy rotation, quick schedule viewing. Work attendance, monitoring agent absenteeism, lateness, early departure, break overtime, inactive duration issues
Shift entry system
Attendance check-in records
Abnormal attendance monitoring
Inactivity reminders
Screen Monitoring & Security
Screenshots at key business moments (incoming calls), periodic screenshots (2-10min). Set client/webpage blacklist, forced popup prohibition when agents use blacklisted items
Key moment screenshots
Periodic screenshots
Application blacklist
Website access control
Management Efficiency Improvement
- +45%
- 45% improvement in team work efficiency
- -30%
- 30% reduction in management costs
- 99%
- 99% compliance achievement
Work Efficiency
Management Cost
Compliance
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